Provided By PNC Bank

PNC Bank



NorthStar is the sponsor of FinancialAidReady, GradReady and RepayReady, a series of financial literacy products and certain other student loan products. The privacy of your personal information is a serious matter for NorthStar and our employees. As a third party service provider hired by an organization (school, lender, not for profit) that has an existing relationship with you, NorthStar wants you to feel confident that your personal privacy is protected by our commitment to you.

The following Privacy Policy explains the way we protect personal financial information. It also explains what personal information we collect, why we collect it, and how and why, in limited cases, we may share this information with select partners of NorthStar.

The security of your personal and financial information is a priority to us.

At NorthStar, we:

  • Limit access to customer information to those people who need to know that information to provide or maintain products and services to you.
  • Are bound by our privacy policy requiring confidential treatment of customer information.
  • Maintain physical, electronic and procedural safeguards to protect customer information.
  • Continually adopt new technology for protecting information.

We only collect information that is needed to serve you and administer our business. This information comes to us from a variety of sources, including:

  • Information we receive directly from you or at your request, such as:
    • Contact information such as name, address, e-mail address and telephone number. We use this, to, among other things, identify you, send you information about our products and services, and call or write you about your accounts.
    • Identification information such as a social security number. We need your social security number to confirm that you are who you represent yourself to be, and to access your education loan information, or to comply with other legal requirements.
    • Financial information such as income. We may use this to provide guidance with respect to financial literacy education.
  • Information about your transactions and experiences with our products. This permits us, for example, to process your requests quickly as well as make product enhancements.
  • Information about your education loans from your school, lender or education loan service provider. We use this when we provide a summary of your loan information to you and pair that information with financial literacy education and resources.
  • Information from other outside sources such as schools, cosigners and references regarding their relationship with you with respect to your education loan debt. We use this information in an effort to contact you should the demographic information we have been provided not appear to be accurate.

We carefully limit and control the sharing of your information. To protect your privacy, we do not disclose information about current or former users of our products to anyone, except as outlined in this policy or as permitted or required by law. To provide users of our products with comprehensive and effective service, we may use data to determine whether they or the organizations with whom they have an existing relationship with might want to know about certain financial products and services. We may share information in these limited circumstances:

  • Our Affiliates. We share information among the NorthStar companies as necessary to process and administer and service the financial literacy programs you have authorized.
  • Third Party Service Providers. NorthStar may use outside companies or suppliers to perform services, such as printing, mailing, or processing customer transactions. These service providers are contractually required to adhere to our strict confidentiality policies and may use the information only to provide the intended service.
  • Other Circumstances. We share de-identified information about the users of our products with unaffiliated third parties. This aggregated type of information is provided to schools, government agencies and other organizations that would be looking for statistical data about students their loans, financial knowledge and behaviors.
  • We automatically collect and store: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked to our site. This information is collected from all users, including those with “Do Not Track” signals enabled in their web browsers. Other parties are not permitted to collect personally identifiable information about your online activities when you use our website.

This serves as notice of the limitations on confidentiality inherent in any electronic communication and transmission particularly those over the Internet and thus your participation with said products is voluntary.

PNC's Privacy Policy is